Shipping Information
Stock permitting, we aim to despatch all orders placed on working days within 24 hours of receipt. We offer a number of different shipping options to suit your personal needs, and you may select your preferred option on the final billing page.
|
Service |
Price |
Order Deadline |
Delivery* |
|
London Premium |
£12.50 |
12pm |
Same Day |
|
UK Express |
£10.00 |
12pm |
Next Day |
|
UK Standard |
£7.50 |
Any Time |
2-3 Days |
* Please count only working days. Saturday and Sunday are not considered working days.
London Premium is an exclusive same day service, with orders delivered Monday to Friday to either your residential or your business address. All orders are expertly gift wrapped in tissue paper and elegantly presented in one of our luxurious signature Madison Browne gift boxes. Orders will then be personally hand delivered to you by one of our team of uniformed, in-house drivers. All deliveries will require a signature upon recepit. Deliveries are usually made in the evening between 6.00pm and 10.00pm, and one of our customer services representatives will contact you once your order has been processed to advise you of a delivery window.
In order to qualify for same day delivery, orders must be placed by 12.00pm Monday to Friday. Orders placed after this time will be delivered the following working day. Please note that our London Premium service is currently only available to selected postcodes.
UK Express is a next day service, with orders delivered Monday to Friday to either your residential or your business address. All orders are expertly gift wrapped in tissue paper and elegantly presented in one of our luxurious signature Madison Browne gift boxes. Orders will be shipped via our chosen courier, and will be delivered between 8.00am-10.00pm. All deliveries will require a signature upon recepit. One of our customer services representatives will contact you once your order has been processed to discuss delivery arrangements. Please note that we may not be able to specify a particular delivery time.
In order to qualify for next day delivery, orders must be placed by 12.00pm Monday to Thursday. Orders processed after this time, or on a Friday, will be delivered the following working day.
UK Standard is a standard 2-3 day delivery service. However, occasionally external factors beyond our control may cause some delay and you should therefore allow up to 7 days for delivery. All deliveries will require a signature upon receipt.
Europe Standard is a standard 3-5 day delivery service. However, occasionally external factors beyond our control may cause some delay and you should therefore allow up to 7 days for delivery. All orders are expertly gift wrapped in tissue paper and elegantly presented in one of our luxurious signature Madison Browne gift boxes. Orders will be shipped via our chosen carrier. All deliveries will require a signature upon receipt. Please note that we are not able to specify a particular delivery day or time.
Rest of World Standard is a standard 3-5 day delivery service. However, occasionally external factors beyond our control may cause some delay and you should therefore allow up to 7 days for delivery. All orders are expertly gift wrapped in tissue paper and elegantly presented in one of our luxurious signature Madison Browne gift boxes. Orders will be shipped via our chosen carrier. All deliveries will require a signature upon receipt. Please note that we are not able to specify a particular delivery day or time.
General Shipping Information
Please note that order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation, address verification or order processing. Your order will only be despatched once payment authorisation and address verification have been received.
Delivery schedules are estimated to the best of our ability, and actual delivery times may vary depending on shipping locations. Whilst we use all reasonable endeavours to meet the timescales of your chosen delivery option, occasionally external factors may cause unforeseen delays. Therefore, please ensure that you make your order with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.
In the case of London Premium orders, in the unlikely event that your order will not be delivered within the timeframe specified at ordering, we will notify you and try to rectify the situation as quickly as is practically possible.
Orders will usually only be delivered to the address you have stated when placing your order. As we are unable to redirect orders once your items have been despatched, please ensure that you provide a suitable shipping address for the specified delivery times. We cannot be held responsible for any inaccurate addresses provided to us.
We are unable to ship to Post Office boxes as we require a signature upon receipt of order.
In the very rare circumstances that we are unable to fulfill your order as an item is temporarily out of stock, we will notify you immediately of the delay and despatch it as soon as it arrives.
Insurance
Please note that all items are insured against theft and accidental damage whilst in transit from Madison Browne to the shipping address. Once the items have been delivered and signed for, they are no longer covered by insurance. In the rare event that your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Multiple Shipments
Please note that we are only able to ship to one address per order. If your purchase comprises multiple items shipping to different addresses, you will need to place a separate order for each delivery address.
If your purchase comprises multiple items shipping to the same address, we will endeavour to despatch the entire order in one shipment. However, occasionally we may be waiting for one or more item(s) to arrive in stock from our designer suppliers. In these circumstances, one or more item(s) may be despatched separately, and we will send you two despatch confirmation notes to advise which items have been despatched in which shipment.
Gift Shipments
In the case of gift orders, you may ship directly to the recipient's address rather than your own. Simply specify the required delivery address where indicated and select your preferred shipping option. Please note that the order invoice will be sent to the billing address, while the despatch note will be enclosed in the gift box delivered to the recipient. The despatch note will not contain any pricing information.
Each gift will arrive elegantly presented in one of our luxurious signature Madison Browne gift boxes, with a personalised message from you, should you request it.
Change of Delivery Address
If you need to change the delivery address after you have placed your order, please contact Customer Services immediately to ascertain your order status. If your order has already been despatched, we will not be able to redirect it. However, if your order has not yet been despatched, we may under certain circumstances be able to change the delivery address. Cusomer Services can be reached on 0845 602 6380 (UK customers) or +44 (0)20 8458 3141 (international customers). Please note that you will not be able to change the delivery address online.
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Described in the press as a “Net a Porter for kids”, Madison Browne is a stylish and luxurious online fashion store for children. A one-stop shop with everything you need to outfit and accessorise your kids. |
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